Domain Scams & Slams FAQ's
The following provides answers to some of the most frequently asked questions about the domain name registration solicitation mailings.
What is Fraudulent Invoicing for Domains?
We want to help you prevent your domain name registration from being moved to another company by being tricked into renewing with another provider. If you receive mail that appears to be an invoice, which is in fact a solicitation for business, you may be the target of a fraudulent or false invoicing scheme.
What kind of companies are making these solicitations?
There are a number of domain registration companies looking to grow their businesses by stealing business from other companies. While we welcome fair competition in the marketplace, some companies believe the best way to win business is to solicit existing domain name registrants from other companies. Wherever possible, these companies will target registrants and trick them into moving their domain registration business.
What should I do to avoid being tricked into transferring my domain away from HitNet?
The best way to combat this is to simply IGNORE all communications regarding your domain name that do NOT come from HitNet. Inc..
What can I do if I'm already a victim?
The first thing you should do is contact the payment authority. In all likelihood, these transactions will not be processed if the company is not able to secure payment for the transaction. If you have already sent money to one of these companies, we suggest contacting your bank or credit card company immediately regarding your options to have any payment you may have authorized either stopped or reversed.
Major Credit Card Company Contact Numbers:
Visa Global Customer Assistance: 1-800-847-2911
Mastercard USA: 1-800-MC-ASSIST (1-800-622-7747)
Mastercard Canada: 1-800-307-7309
American Express: 1-800-528-4800
Diners Club USA: 800 2 DINERS (1-800-234-6377)
Diners Club Canada: 1 800 363 3333
If you are a HitNet client and would like us to check the status of your domain, please Click on the livechat or call us at 630-585-8661. We'll be able to check the status of your domain and advise you.
How can I combat an incident of solicitation?
Report the incident to HitNet and the appropriate authorities!! Proactively combating these sorts of unscrupulous business practices is the only way to ensure these companies are stopped. This will not only help you, but all registrants, to enjoy the freedom to choose your provider and to be free from solicitations designed to deceive or trick you. It will also help us aid you in the recovery of your domain.
Send evidence of the solicitation to HitNet. We're working with Register.com, our supplier, as well as the appropriate authorities to assess the pursuit of legal and policy initiatives at our disposal. Please help us by taking the time to send us any solicitation you receive. Samples can be sent to us:
Reporting mail fraud
It's against the law to send mail that looks like an invoice and not have it marked clearly as a solicitation. Report your incident at the United States Postal Inspection Service On-line Complaints web site at:
You can also complete the PDF Form found at:
and send the completed report to your Postmaster or mail to:
CRIMINAL INVESTIGATIONS SERVICE CENTER
ATTN: MAIL FRAUD
222 S. RIVERSIDE PLAZA STE 1250
CHICAGO IL 60606-6100
Callers can reach the appropriate Postal Inspection Service office by dialing 1-877-876-2455 from 8 a.m. to 4:30 p.m. in all time zones, and selecting from these options:
- Mail service issues [callers are then directed to 1-800-ASK-USPS (1-800-275-8777)]
- Emergency situations
- Mail theft or identity theft issues
- Mail fraud issues
- Postal Inspection Service customer support
Option No. 2, Emergency situations, is automatically routed to a special operator for assistance if a call is made after business hours.