HitNet.com - Internet solutions For Building Business


Sales: 888 567 1113


Customer Care

HitNet Terms, Conditions & Policies

HitNet Inc. Spam Compliants

Revised: January 05, 2009

We believe the customer is always right. Except for when they're wrong. Or when they're unethical. Being a unethical includes (but is not limited to) the following:

  1. Sending spam
  2. Being rude and offensive for no good reason
  3. Breaking our terms of use
  4. Using our bandwidth and resources inappropriately
  5. Abusing our system in any way

Anti-Spam Policy & Terms of Use

If you're taking the time to read this, you're probably not a spammer. But legitimate email marketers get accused of spamming all the time, and we've had to shut down accounts for accidentally spamming. So let's prevent all that. If you use HitNet, you must read, understand, and agree to the following terms.

How HitNet Defines Spam

When you send an email to someone you don't know (such as to the president of a company you'd like to become your client), that's an "unsolicited" email. Sending one unsolicited message to someone is obviously not spam. That's "doing business."

But when you send an unsolicited email to an entire list of people you don't know, that's spam.

Permission Lists Only

You can only use HitNet to send emails to lists of people that gave you permission to email them. If you send emails to a list, and you get an unusual amount of spam complaints (more than 1 out of 1,000), ISPs will begin blocking future emails from your company. They will also request (that's putting it mildly) that HitNet shut down your account. So if you don't have proof that each recipient on your list opted-in for your emails, don't import them into HitNet's Network.

  1. No purchased lists (no matter how expensive).
  2. No rented lists (even if they "opted in").
  3. No 3rd party lists whatsoever.

You should only use HitNet to send newsletters, updates, and promotions to your own customers, or to people who specifically requested email marketing from you.

Don't have a permission list yet? Maybe your company's too new, and you have no customers. Feel free to setup a HitNet account, run through the List Setup Wizard, and add a signup form to your website so that you can grow your list.

We're In This Thing Together

We do what we can to keep our system clean, but you agree to pitch in too. Here's how:

  1. Sending your first campaign to an old list? Many recipients won't remember you, and will report you for spamming. Do everything in your power to remind them of who you are, and how they got on your list (here's an excellent example).
  2. Clean your customer list before you import. Take out any addresses older than 6 months. Bad addresses lead to bouncebacks. Too many bouncebacks, and ISPs block HitNet (and you). We'll shut your account down if you import an old list that gets too many bounces.
  3. Don't just import your entire Outlook Address Book. Export them into a spreadsheet, then take some time to clean out bad addresses (like Sales@Amazon, or Support@Comcast). If you import even one address by mistake, that person can get you blacklisted and shut down (here's a real life example).
  4. Importing from a CRM? Break it into separate segments or interest groups so you can send relevant content to your customers ("We met at a tradeshow, You bought xyz from us in the past, You are a client of..." etc). Don't just mix a bunch of different lists together and send one "blast" to all of them.
  5. Sending on behalf of a client? Educate your client about responsible email marketing. They're depending on you to be the expert. Here are some email marketing resources for you.

Unacceptable Content

Don't use HitNet to send anything offensive, to promote anything illegal, or to harrass anyone.

  1. In general, don't send anything you'd be ashamed to show your mother.
  2. No Pornography
  3. No campaigns selling illegal substances
  4. No campaigns that violate the FTC's CAN-SPAM Law

Who Can Use HitNet
If you do not meet these eligibility requirements, you may not use the HitNet services:

  1. You must be at least 18 years of age to use HitNet, and can form legally binding contracts under applicable law.
  2. You must complete the registration process and agree to our terms of use in order to use HitNet. All contact information you submit must be true, complete, and up to date.
  3. HitNet reserves the right to refuse service or to terminate accounts for any user, and to change eligibility requirements at any time, in its sole discretion

Fees, Refunds, Account Suspensions, Etc.

  1. We don'’t provide refunds for unused email credits or monthly subscriptions (even/especially if we had to shut down your account for violating these terms).
  2. HitNet reserves the right to (reasonably) change our fees at any time. We will send email notifications to users if and when we do.
  3. If a user violates any of the terms outlined above, we reserve the right to cancel accounts, or bar access to accounts, without refund.
  4. If, for some reason, we are unable to process your credit card order, we will attempt to contact you by email and we will suspend usage of your account until your payment can be processed.
  5. You agree to pay for all emails you send from your account, even if messages are blocked by any third party (we have no control over your recipients' email servers, ISP availability, personal spam filter settings, etc)
  6. For pay-as-you-go (prepaid) accounts, your email credits "roll over" and do not expire. However, if you do not log in to your account at least once in the last 12 months, your account (including all campaigns, lists, and other data) may be deleted permanently from our system. No, we're not evil. This policy is more about keeping our database clean and efficient than making you buy email credits.

Indemnification

You Agree To Indemnify And Hold HitNet, Inc. (dba HitNet), Its Parents, Subsidiaries, Affiliates, Officers, Partners And Employees, Harmless From Any Claim Or Demand, Including Reasonable Attorneys' Fees, Made By Any Third Party Due To Or Arising Out Of Your Use Of The Service, Use Of Your Account By Any Third Party, The Violation Of The Terms Of Use By You, Or The Infringement By You, Or Any Third Party Using Your Account, Of Any Intellectual Property Or Other Right Of Any Person Or Entity.

DISCLAIMER

The HitNet Site And Its Contents Are Provided "As Is" And "As Available" Without Any Warranty Or Representations Of Any Kind, Whether Expressed Or Implied. The Rocket Science Group Is A Distributor And Not A Publisher Of The Content Supplied By Third Parties And Users Of The Site; As Such, HitNet, Inc. No Editorial Control Over Such Content And Makes No Warranty Or Representation As To The Accuracy, Reliability Or Currency Of Any Information, Content, Service Or Merchandise Provided Through Or Accessible Via The Site. Without Limiting The Foregoing, HItNet, INc.specifically Disclaims All Warranties And Representations As The Publisher Of Any Content Transmitted On Or In Connection With The Site Or On Sites That May Appear As Links On The Site, Or As The Manufacturer Of The Products Provided As A Part Of, Or Otherwise In Connection With, The Site, Including Without Limitation Any Warranties Of Merchantability, Fitness For A Particular Purpose Or Noninfringement Of Third Party Rights. No Oral Advice Or Written Information Given By HitNet, Inc. Nor Any Of Its Affiliates, Employees, Officers, Directors, Agents, Or The Like Shall Create A Warranty. Price And Availability Information Is Subject To Change Without Notice.

If you have any questions or comments about our practices, would like to stop receiving information from HitNet, Inc. , or would like to correct or update information provided to HitNet, Inc. via its website, please contact us by either clicking on the "information" button on the bottom of every page on www. hitnet.com or by sending an e-mail.

© 1996- 2009 HitNet, Inc. All rights reserved.